Frequently Asked Questions

Welcome to our Wine Club FAQ section! We’ve compiled a list of commonly asked questions to provide you with quick and helpful answers regarding our wine club membership. Take a look below to find the information you need:

How do I join the Wine Club?
Joining our Wine Club is easy! Simply visit our website and navigate to the Wine Club section. There, you’ll find all the details about our membership options. Select the subscription plan that suits your preferences and follow the prompts to sign up.

How does the wine selection process work?
Our wine selection process is curated by our team of experts who carefully handpick each bottle to ensure a diverse and exceptional collection. We take into consideration a variety of factors, including wine region, varietals, and quality, to offer you a well-rounded selection that showcases the best of Australian wines.

How will I know which wines I will receive?
Prior to each shipment, you will receive an email notification detailing the wines included in your upcoming delivery. This email will also provide tasting notes and additional information about the selected wines.

Can I cancel my membership at any time?
Absolutely! We understand that circumstances can change. If you wish to cancel your membership, simply log into your account on our website and navigate to the Wine Club section. There, you’ll find the option to cancel your membership. Please note that cancellations must be made before the next shipment to avoid being charged for that month’s selection.

When can I expect my wine club shipments?
We aim to ship out Wine Club selections during the first week of each month. However, please note that shipping times may vary depending on your location. Once your package is on its way, you will receive a confirmation email with tracking information.

How do I update my shipping address or credit card information?
To update your shipping address or credit card details, simply log into your account and navigate to the Wine Club section. On the left-hand side, you’ll find options to manage your account details, including your shipping address and credit card information. Make any necessary changes, and remember to save your updates.

What if I have further questions or need assistance?
If you have any additional questions or need further assistance, please contact our Wine Club manager. You can reach us via the contact information provided on our website, and we’ll be more than happy to help you.

Will my credit card be charged automatically each month?
Yes, once you sign up for a Wine Club subscription, your credit card will be charged automatically each month. The charge will be applied around the time of shipping for your selected plan. Rest assured, we prioritise the security of your credit card information and use industry-standard encryption to protect your data.

Can I pause or skip a month of my Wine Club subscription?
At this time, we do not offer the option to pause or skip a month of your Wine Club subscription. However, if you need to make changes to your subscription or have specific concerns, please contact our Wine Club manager, and we’ll do our best to accommodate your needs.

We hope these FAQs have provided you with the information you were seeking. If you have any other questions or need further assistance, please don’t hesitate to reach out to us. Cheers to a delightful wine club experience with Midway Cellars!

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